FREQUENTLY ASKED QUESTIONS...
Whether you are an experienced small-group traveller or are considering your first small-group tour, you are bound to have some questions. Here we've put together some of the most common questions we get asked about our tours but if there's anything else you'd like to know, e-mail us at firstname.lastname@example.org or call us on +44 (0) 2037110147.
BEFORE YOU BOOK
How can I book a tour?
The way to book a tour is directly through our website using our online booking system. It’s clear, simple and secure and we accept a variety of credit and debit cards. On the tour page, click 'Book Now!' and choose your preferred date. Then complete your information and once your booking has been confirmed we will send you a confirmation email!
A typical passenger is...?
Any Doc Martin fan! You are welcome to join us whether you are a single traveller, a couple, a group of friends or a family. Typically, many of our guests fit in the 30-60 age bracket, but our tours are designed to be suitable for everyone!
What if I'm a solo traveller?
We think going solo is a great way to travel, and encourage single travellers to join us on tour! Our tours travel in small groups, so the atmosphere is very friendly and it's easy to get to know your fellow tour companions.
How many people are there on each tour?
The maximum number of passengers on our small groups tours is sixteen. By travelling in small groups we aim to create a more personal and friendly tour environment. In addition, by travelling in smaller vehicles our tours can use smaller country roads and access locations that many other tours cannot!
PREPARING FOR YOUR TOUR
Where do the tours start & finish?
Our tours depart from the Mercure London Kensington Hotel, in Earls Court, London, which is easily accessed from central London or Heathrow Airport via the London Underground. We kindly ask that you arrive at least 15 minutes prior to this time. For more details check our 'Meeting Point' page.
Where should we stay before and after the tour?
You are welcome to stay at the hotel where the tour starts and finishes; the Mercure London Kensington. All guests travelling on our tours will receive a discount when booking any stay at the hotel, just click here to book. If you wish to stay nearby, the Mercure Hotel is located in Earls Court, one of London's main accommodation hubs.
How much spending money should I bring?
Of course it depends on you, what you intend to do and what you want to get out of the tour. As a general rule, allowing an average £50 per person per day would be more than enough for meals, attractions and a few unexpected extras!
Is there a luggage allowance?
Due to weight restrictions and our vehicle luggage space, each person may bring one suitcase and one carry-on item, such as a backpack. We ask that your suitcase does not exceed 20kg in weight. If your luggage is too large or heavy, then we will may not be able to accept it.
Will we need any specific clothing?
We suggest you bring footwear that will be comfortable to walk in. There may be times where you wish to walk for long periods, or over uneven ground, so walking shoes or trainers will be required. In addition, and due to the unpredictable nature of British weather, you may also need waterproof clothing.
Should we have travel insurance?
We ask that all of our guests travelling with us have appropriate travel insurance cover.
DURING THE TOUR
What is a typical day on tour like?
We normally begin our days around 9am, and you will be picked up directly from your accommodation. Whilst travelling in the minibus your Tour Leader will provide interesting commentary and we try to ensure that you will never be on the road for more than two hours at a time. We always try and stick to the scenic country roads and at each stop your Tour Leader will explain the relevant history, details of the places of interest and attractions, suggest places to eat and answer any questions you may have. The day normally concludes around 6pm, and you will be dropped back off directly at your accommodation.
What is a Tour Leader?
Your Tour Leader is your driver, your guide and your comrade on the road. The Tour Leader will have all the necessary qualifications in order to drive you safely from place to place and will also provide interesting historical commentary about all of the places that you visit. During the tour if you have any problems or questions, your Tour Leader will be there to help. Our Tour Leaders are passionate, hard-working and there to help ensure you have a fantastic, memorable tour.
Are admission fees included?
Entrance fees to attractions are not included in the cost of the tour. We want to give you the choice of how you spend your time in the places we visit. We will advise you of the things you may want to do and the relevant admission fees where necessary. As a general rule we aim to keep visits to fee-paying attractions to a minimum.
Are meals included?
Meals (except breakfast) are not included in the tour, but we will give you suggestions of where to find good local restaurants, cafés and pubs. We'll often have group meals together where you are welcome to join your Tour Leader and fellow travel companions.
Will you drop us off at our accommodation during the tour?
Yes of course. At the end of each day, you will be taken directly to your accommodation. If you have difficulties carrying your luggage, help will be provided. You will also be collected directly from your accommodation each morning!
Are the tours environmentally friendly?
We strive to ensure that our operations have as little impact on the environment as possible. We always use efficient vehicles, and by operating tours we are taking cars off the road. We also work with environmental organisations, and fund tree planting projects, in order to offset our carbon emissions. See our ‘Sustainable Tours' page for more details.
Is there a level of ‘fitness’ required to enjoy the tour?
We suggest that to make the most of our tours you need to be comfortable walking for extended periods. However, the tours are for you to enjoy as you wish. For those who enjoy walking and hiking there will be opportunities to do so. For those who wish to enjoy a more relaxed pace, you can enjoy the tour at your leisure Our tours are not strenuous, but are deisgned to make the most of each day and give you sufficient time to explore each place we visit.
What type of vehicles do you use?
We use 16-seat Mercedes minibuses which are fully air-conditioned, have leather seats, tinted passenger windows and device charging facilities. They are extremely efficient and are regularly maintained & serviced.
What is the cancellation policy?
If you have booked a tour with us and need to cancel, please let us know as soon as possible. If you have to cancel then you will incur a charge, depending on how much notice you are able to provide. For our full cancellation policy, please read our Terms and Conditions.
What if I have a question that doesn't appear in these FAQ's?
If you have any further questions, please feel free to contact us via: email@example.com.